Send Us a Message
Have a question, feedback, or need help troubleshooting an issue? Fill out the form below or email us directly.
Direct Support Channels
You can reach our customer operations team through our dedicated channels:
Email Customer Support
For user assistance, bug reports, and property migration help.
support@knowyourhomeapp.com
Privacy & Data Requests
For GDPR/DPDP inquiries, data export, or policy questions.
privacy@knowyourhomeapp.com
Developer Entity
Open Mind Services Limited
Bundle: com.openmindservicesltd.knowyourhome
Operating Hours & SLAs
Our support desk operates Monday through Friday, 9:00 AM – 6:00 PM IST / EST.
- Standard inquiries: Responded within 24 to 48 hours
- Account deletion requests: Processed within 30 days
- Critical sync or login bugs: Prioritized within 12 hours
Account & Data Deletion Request Portal
In accordance with Google Play Store and Apple App Store user data policies, you can initiate a complete account deletion request through this web portal without needing to reinstall the app.
Knowledge Base
Common Questions & Guides
When you complete onboarding, Know Your Home creates your first home with recommended default rooms (Living Room, Master Bedroom, Kitchen, Utility). You can tap "Add Property" from the top switcher to add secondary homes or flats, and manage room tags from the Inventory screen.
Know Your Home supports PDF documents, JPG, PNG, and HEIC image files. We recommend uploading clean photos of receipts and serial numbers directly using your camera, or selecting PDF operator manuals. Free accounts include ample cloud document storage for your primary home appliances.
As a landlord or property owner, you can invite a tenant to a specific property from the More / Settings screen. Once accepted, the tenant has restricted access: they can view appliance user manuals, view equipment emergency procedures, and submit maintenance tickets. They can never see private purchase invoices, landlord property deeds, or any of your other properties.
If you own an appliance from a manufacturer not yet listed in our Brand Support Directory, select "Suggest a New Brand" in the contact form above, or tap "Suggest Brand" directly in the Service Connect screen of the mobile app. Our operations team verifies official toll-free and WhatsApp channels before publishing to all users.
On the app login screen, tap "Forgot Password?" or "Send Magic Link" to receive a secure login link or reset token via email. If you originally registered using "Sign in with Google" or "Sign in with Apple", simply tap the corresponding button to authenticate securely.